SinglePoint™ - The Service Experience

SinglePoint™ Support is a comprehensive portfolio of Vendor independent support, implementation,outsourcing services and peripheral products. Is the tool that provides our clients with a single point of accountability for their complete information technology infrastructure. HS Data can offer customized Support contracts for small, medium and large organizations to cater for all your Information Technology needs, always according to the specific requirements of every client – please contact our Sales department for a Support Contract tailored to your organization!

All problems are reported centrally to our Help Desk. HS Data operates an electronic-based help desk system for problem logging and resolution which includes management alerts and escalation to vendors. HS Data Customer Service Department ensures the smooth operation of all your hardware and software products. We take immediate action and employ the best engineers to rectify any problems at your Information Technology infrastructure. We act proactively in order to minimize risk and down-time of your systems. The support processes are implemented following the best practices and all our engineers are trained to act accordingly. Additionally, when requested HS Data provides remote support and 24 x 7 Support services.
 
Normal working hours 07:30 - 17:30 which can be extended to 24 x 7 if required by the customers

HelpDesk Telephone:    +357 22 69 79 79
HelpDesk Fax:              +357 22 42 75 82
e-mail:                          helpdesk@hsdata.com

SinglePoint™ Benefits:

• Allow customers to buy best product without compromising quality of implementation and support services
• Provide a single point of responsibility and accountability
• Allow IT staff to focus on high value addition activities and projects
• Enable companies to take advantage of latest IT capabilities faster with no impact on daily operations
• Satisfied and more productive users
• Reduce administration costs

SinglePoint™ Services:

• Telephone support
• Remote Software support
• On-site Hardware/Software support
• Equipment hot replacement
• Euipment preventative maintenance
• Warranty claims management
• Software information
• Software maintenance releases and installation 
• 24x7x365 Availability

SinglePoint™ Implementation Services:

• Network Design and installation
• BackOffice systems installation
• Front Office systems installation
• Site planning and systems audits
• Relocations, moves, changes, additions
• Small – Medium – Large scale rollouts

SinglePoint™ Outsourcing:

HS Data is well suited to offer total or partial outsourcing contracts for small, medium and large organizations to cater for all your Information Technology needs, always according to the specific requirements of every client – please contact our Sales department for an Outsourcing Contract tailored to your organization!
Having internal IT department or not, it doesn’t change anything. HS Data can offer you a broad spectrum of IT Services that will keep your business running – either through supporting your IT employees or through providing all resources required by your organization.