For years now HS Data has been in partnership with Q-Matic offering Queue Management Solutions and providing customer flow optimization within the financial institutions, the public sector, health care and retail. All these sectors are invariably under pressure to provide the best possible service at the lowest possible cost. Service Management must deal with the difficult task of providing quality and efficient service, as well as decent working environment at an acceptable cost level.

The key is to find the ideal balance between the offered Service and the costs asssociated for providing the required level of service.

Q-Matic has developed innovative solutions for financial institutions, the public sector, health care and retail that can help to both analyse and optimise customer flows and tailor a solution for their unique requirements.

There are business and operational benefits associated with customer flow solutions that involve citizens / customers, employees, and the Management Team of each Department:

Improve Customer Flow Management (flow of citizens and management of queues)
The system can inform citizens / customers about where they can get the desired service and which queue they need to follow. Citizens / customers can be seated and wait at designated areas, be served in a more pleasant environment and all be fairly treated. 
Advance the Queuing Situation
Citizens / Customers can wait for their turn in the right Queue with smooth transition between queues. Managers can have real-time information about current waiting time which will enable them to make wise and timely decisions about opening and /or closing specific number of counters.
Enable better distribution of citizens / customers per teller
The system has the ability to report the number of cases processed by employee and can also enforce quotas like "no more than 50 cases per employee per working day"
Collect and report critical statistical data
The management team of each department can view statistics and asses the efficiency of the staff. Statistics can provide the following information:
Total number of citizens / customers that arrived at the department at a specific day and the services they requested, the amount of ticket numbers that were served, the number of open workstations, the average waiting time, the duration of a transaction in connection with the hour of the day and the open workstations.