DYNAMICS 365 CRM

Engage with your customers

​Microsoft Dynamics 365 Customer Engagement (CE) is a leading cloud-based customer relationship management (CRM) business solution which covers the following areas:


  • Expanded modern Customer Relationship Management

  • Sales

  • Service

  • Marketing

  • Project Automation,

  • Field Service

  • Extensible and Configurable platform​


Reduce costs and digitally transform your business.

By managing your customers and new sales leads effectively within a cloud-based environment of connected  apps, you’ll be able to delight clients, manage growth, protect data, and empower employees - wherever they  work.

Get a Complete View of Every Customer

Unify and share complete
Customer data, across virtually  any device to create engaging  interactions.

Gain visibility into past and planned  customer interactions and activities  across marketing, sales and service  teams.


Do Business Anywhere

Work and connect with your  team from anywhere using  virtually any mobile device.

Free tablet and mobile apps are  available with every Microsoft  Dynamics 365 licence to increase  productivity.

Get the benefits of a productive mobile team that can work together wherever they are.

Reach your Goals

View insights about your  business performance and  track progress against key  performance indicators

  • Real-time actionable insight

  • Embedded Power BI analytics

  • Drill-down dashboards

  • Nimble decision-making


Manage Any Relationship & Business Process

Microsoft Dynamics 365 pulls together all your business processes and works with  familiar Office 365 tools to help everyone be more productive and work efficiently  using a single connected solution.


Tap into the Power of Dynamics 365 from Outlook

Use the familiar Outlook interface to integrate core functionality from Dynamics 365  and connect Outlook contacts.

Embedded Intelligence

Cloud services and embedded  artificial intelligence continually analyses Dynamics  365 data and Microsoft
Exchange Online emails to present alert card notifications  that prompt action and increase productivity.

Field Service Automation

Get the right person to the  right place, at the right time,  with the right skills and  equipment.

Ensure customer satisfaction and maximise field service resource productivity by fitting  in more appointments.

Scalable Database Architecture

  • Customize, extend and build  all the apps you need with the  Microsoft Business

  • Application Platform

  • Quickly unlock the potential of  Dynamics 365 and Office 365

  • Simple tools to configure

  • record forms, views, reports,  workflow and security

  • Create an app for every task  featuring powerful workflow  automation and built in  intelligence

Build Custom Business Apps​
PowerApps uses visual drag  and drop tools to quickly create new web and mobile connected apps that pull data from multiple sources to  extend the capabilities of Dynamics 365 and other business applications.

Flexible Licensing Options

Mix and match Dynamics 365 licenses with a  combination of PLANS, APPS and TEAM  MEMBERS to fit each user requirement.

 

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