DYNAMICS 365 CRM
Engage with your customers
Microsoft Dynamics 365 Customer Engagement (CE) is a leading cloud-based customer relationship management (CRM) business solution which covers the following areas:
Expanded modern Customer Relationship Management
Extensible and Configurable platform
Reduce costs and digitally transform your business.
By managing your customers and new sales leads effectively within a cloud-based environment of connected apps, you’ll be able to delight clients, manage growth, protect data, and empower employees - wherever they work.
Get a Complete View of Every Customer
Unify and share complete
Customer data, across virtually any device to create engaging interactions.
Gain visibility into past and planned customer interactions and activities across marketing, sales and service teams.
Do Business Anywhere
Work and connect with your team from anywhere using virtually any mobile device.
Free tablet and mobile apps are available with every Microsoft Dynamics 365 licence to increase productivity.
Get the benefits of a productive mobile team that can work together wherever they are.
Reach your Goals
View insights about your business performance and track progress against key performance indicators
Real-time actionable insight
Embedded Power BI analytics
Manage Any Relationship & Business Process
Microsoft Dynamics 365 pulls together all your business processes and works with familiar Office 365 tools to help everyone be more productive and work efficiently using a single connected solution.
Tap into the Power of Dynamics 365 from Outlook
Use the familiar Outlook interface to integrate core functionality from Dynamics 365 and connect Outlook contacts.
Cloud services and embedded artificial intelligence continually analyses Dynamics 365 data and Microsoft
Exchange Online emails to present alert card notifications that prompt action and increase productivity.
Field Service Automation
Get the right person to the right place, at the right time, with the right skills and equipment.
Ensure customer satisfaction and maximise field service resource productivity by fitting in more appointments.
Scalable Database Architecture
Customize, extend and build all the apps you need with the Microsoft Business
Quickly unlock the potential of Dynamics 365 and Office 365
Simple tools to configure
record forms, views, reports, workflow and security
Create an app for every task featuring powerful workflow automation and built in intelligence
Build Custom Business Apps
PowerApps uses visual drag and drop tools to quickly create new web and mobile connected apps that pull data from multiple sources to extend the capabilities of Dynamics 365 and other business applications.
Flexible Licensing Options
Mix and match Dynamics 365 licenses with a combination of PLANS, APPS and TEAM MEMBERS to fit each user requirement.